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Business Horizons
Philidelphia : Elsevier Inc.
ISSN : 0007-6813

Toward the workplace of the future: How organizations can facilitate digital work


Sven Dittes | University of Hagen |
Shahper Richter | Auckland University of Technology |
Alexander Richter | Victoria University of Wellington |
Stefan Smolnik | University of Hagen |

Vol.62 No.5 , pp.649 ~ 661



The workplace of the future focuses on how and what work is done, not where and when it is done. Thus, organizations increasingly provide new and innovative information technology (IT) to create the workplace of the future by effectively facilitating digital work. However, digital work means more than just using new, innovative IT. Along with increasing flexibility, employees also crave balance and structure when, for instance, it comes to the blurred boundaries between private and business life. Our article investigates how three organizations from diverse domains establish digital work. Based on our empirical results, we identify four major management challenges that organizations need to overcome in order to introduce digital work environments effectively. Further, we identify lessons learned and derive eight recommendations for organizations to facilitate digital work.


>> 1. Digital work: How and what people do, not where and when they do it
>> 2. Allianz: How does a global corporation implement digital work?
>> 3. The City Administration of Lenzburg: How does a traditional and governmental organization implement digital work?
>> 4. Haufe-umantis: How does a young and modern organization implement digital work?
>> 5. The challenges of introducing digital work
>> 6. Recommendations to implement digital work successfully
>> 7. Making digital work work


  • Barbara Czarniawska (2016) , A Research Agenda for Management and Organization Studies , Northampton, MA : Edward